Clients Well-Served
Starting with the imperative "we can do better", Breakthrough Communities
identified several priorities to address regarding the outcome of clients
well-served. These priorities were established to address issues such as:
- Client has to give same information over and over
- Community not aware of services/resources
- Gaps in available services
- Draining community human (and financial) resources looking for services/information
- Information out of date
Characteristics of "Clients Well-Served" include:
- Client-centered - have clear definition of client
- Person seeking services
- Case worker communicating services
- Agency providing services/using the system
- Funder of service(s)
- Easy access to needed services
- Prompt, reflective, helpful, appropriate referral and instructions
- Client receives appropriate service
- Feedback loop (to clients, providers & funders)
- Information/resources current/valid
- Agreed upon service standards
Breakthrough Network: