Strategic Advantage

Tapestry Software Suite

Connecting Our Customers

This summer, VisionLink kicked off a series of customer engagement sessions designed for and by our customer’s needs. These sessions provide a variety of ways in which our customers actively participate in the design of future CommunityOS features, improve functionality, maximize impact, and stay up to date on exciting upgrades and enhancements. In addition, these offerings include conversations that take the participant beyond the technology and on to the strategies for maximizing community outcomes and impact.

The three types of customer engagement sessions hosted by VL are:

Feature Reviews - on-line demonstrations of existing features within CommunityOS. A sampling of our Feature Reviews in recent months includes:

• June 5 Dashboard Reports
  August 7 Tracking Values of Referrals & Services
  September 11 Advanced Content Management System
  October 9 Data Exchange
  November 13 User Permissions

Design Sessions - demonstrations and discussions of feature enhancements as identified and designed by our customers. We have hosted the following:

• June 12 Gifts-in-Kind
  July 24 Client Resource Mapping
  August 21 Resource Profiles
  September 23 Volunteer Module
  September 24 Gifts-in-Kind Module
  September 25 Resource Profiles & Registries
  October 16 Data Exchange

Strategy Sessions - discussions among CommunityOS customers about the intersection between technology and the operations of the work you do on a daily basis. Discussions center around effective practices, lessons learned, issues common to our diverse set of customers, and thought provoking discussions about the potential of CommunityOS as implemented across the country. Sample strategy sessions include the following recent discussions:

• June 19 Building the Capacity of Your Partners*
  August 28 Using CommunityOS in Your Community**
  October 23 Data Exchange - Return on Investment*
  

*White paper available on this topic.
**CommunityOS Handbook available.