Solar energy used at our main offices and server locations.

About Visionlink

We are a group of technical wizards and domain experts who are also humanitarians driven to build better connections for successful communities. Our customers are amazing change agents, striving to build collaborative partnerships, to leverage community assets to create social safety nets, and to create tapestries of services to help people over the short and long term.

About Visionlink

Headquartered in Boulder, Colorado, Visionlink is built on the simple premise that technology can be used by people to give and get help, to connect assets to needs, and to build connections between organizations, volunteers, staff, and clients—during blue skies and grey. By doing so, we help organizations build resilient and successful service delivery systems.

Our customers are helping millions of people, with many thousands of staff and volunteers, working in every state of the Union, every day.

Our Team

Visionlink brings together an extraordinary group of domain experts, engineers and solution builders to provide a one-of-a-kind software platform, strategic planning, and change management expertise.

We do only one thing: build and deploy the Community Operating System—a specialized Platform As A Service designed from the ground up for community service management and disaster relief.

Innovation

We live to innovate, so our customers can respond to needs and opportunities first. We were the first to combine 2-1-1 with government services, to deploy a nation-wide disaster shelter solution, to implement the AIRS XML Data Standard, to take multi-agency case management nationwide, to support the CDC's pandemic online strategies, and the first to create digital online update dashboards.

We were the first to create a comprehensively configurable platform, and the first to deploy an API Builder so our nonprofit and government customers can create their own API endpoints. And we are the first to deploy an integrated suite to manage community services, client and patient records, volunteers, donations, case management, situational awareness, and shelters—all on one blue and grey sky platform.

Our History

In the early 90’s Visionlink began to experiment with technical solutions to better connect communities. We created PathFinder, a software platform for school-to-work partnerships between teachers, schools, students, and employers across the nation. PathFinder quickly proved itself, managing connections for students in more than 500 school districts and for 1000’s of employers.

Learning from the success of this integrated approach, change leaders came to us with visions of social service networks, workforce systems, disaster relief solutions and more. The first systems we built were typically the first of their kind—and we gained key lessons about the processes of change, and the requirements of successful implementation. One of our larger projects moved 10,000 staff from a preview vendor to their new Visionlink in 30 days. We did so with a 95%+ conversion rate and a 96% satisfaction rating.

Building on Pathfinder, then NextStep for workforce development partnerships, and Tapestry for Community Services, we rebuilt these systems from scratch into the first version of our CommunityOS®, the Community Operating System, as an integrated suite of solutions.

With CommunityOS, 2-1-1 centers are sharing important information with homeless shelters, state governments are coordinating with local nonprofits, and emergency disaster relief agencies are connecting those in need with nonprofit resources. Everyone gains—social services become available, humanitarians are able to easily partner across states and regions, and each organization efficiently manages its own clients, data, and resources—working better by working together.

Our work was then tested by crisis. The leading disaster relief organizations in the nation joined efforts to create the Coordinated Assistance Network (CAN), using Visionlink's CommunityOS as their technical platform for coordinating relief efforts. Thirty days later, Hurricane Katrina made landfall, and CommunityOS was used by hundreds of agencies across our nation to find shelters and resources for the millions of people displaced across 40 states.

Serving as the nation-wide platform on which federal and local organizations coordinated disaster relief, the Coordinated Assistance Network (largely funded by the American Red Cross and several large foundations), became known by key stakeholders as “the one system that did not fail.”

Building on our experience with nonprofit collaboration, we developed a Strategic Advantage consulting team to help organizations develop benchmarks for collaboration and reach goals along with other agencies that share a common purpose. We now work with organizations across the country, including some of the world’s largest foundations and nonprofits, to create efficient strategies and operational tools.

We organize our work for you across three areas: Community services broadly defined, from comprehensive information and referral, to crisis lines, infant, aging, kinship, veteran and healthcare programs and more. We contribute our systems to operate the national locator site for the United Way Worldwide, so anyone can find the 2-1-1 call center in their community across the United States and support fundraising solutions and community engagement solutions.

For community resilience and disaster relief we support more than 50,000 incidents a year, hundreds of millions of dollars in financial assistance, and with tools that support the entire spectrum from initial intake and assessment, to sheltering, case management, volunteering and donations, and situational awareness.

We offer pre-built solutions ready to launch. We can manage them for you, or you can activate the administrative suite so you can change virtually any component, from roles and permissions, to pages and menus, to forms and fields. Nearly everything can be configured on-the-fly to meet your changing needs. With a platform this flexible you save time and money, and you can be future ready—so the future is an opportunity, not a problem.

About Visionlink